Luxury Warranty Is Limited, Cleaning Service Is Difficult

There is no professional cleaning and maintenance service for leather bags, after-sales maintenance only includes hardware accessories, and the maintenance time is at least 3 months... Yesterday, the reporter found in the survey that these luxury goods that highlight the quality of life, but it is difficult to enjoy the "noble" after-sales service that matches its high price.

Limited luxury warranty

Ms. Kuang bought a Dior roller shaped bag last year. The purchase price was nearly 6000 yuan. She liked it very much and often used it. The four corners at the bottom of the bag peeled due to friction. The Dior store could not repair it. In desperation, she had to find a store that could repair and maintain luxury bags.

As for the situation of Ms. Kuang's bag, the reporter called Dior Xinguang Tiandi Store, and the staff replied that except for the handle and hardware accessories, there was no way to repair other bags, such as peeling and scratching. It was suggested that when using the bag, we should take a break for a week or so, and use it interchangeably with other bags. "How long does the general maintenance time take?" "The maintenance center is in Shenzhen, which generally takes about 3 months. It also needs to send the bag to the store, and will give a time and price after the company's identification."

It is difficult for luxury goods to have cleaning services

According to the reporter, if you buy leather goods of general brands in China, such as Red Valley and Safilot, you can enjoy free cleaning service as long as you get the store. However, if you buy bags from international luxury brands, you will not be so lucky.

Ms. Cao bought a Burberry checked bucket bag at the beginning of this year. A few days ago, she found that the back of the bag was stained by jeans. She called the store and asked. The staff replied that the store didn't provide cleaning and maintenance services, and suggested that it be sent to a better leather care center for treatment. When the reporter came to the Burberry Cuiwei Store, the salesperson also confirmed this statement, saying that currently Burberry has not carried out cleaning and maintenance business.

Reporters called LV, Hermes, GUCCI [microblog] CHANEL、PRADA、COACH、 For Dior and other international luxury brands, Hermes is the only one that can provide cleaning and maintenance services, and the staff of other brands said that they cannot clean and maintain.

Are there no cleaning and maintenance services for these luxury bags abroad? In some foreign forums, such as Purseforum, the reporter also saw that some consumers said that they did not have this service when buying bags from CHANEL, PRADA and other brands. The reporter tried to call the Paris Spring Department Store in France to find out the situation. According to the phone number provided on the official website, the number was empty after the connection; When you call the LV store in San Francisco, there is only voice prompt, no manual service; Send an email to PRADA customer service. As of the deadline, the other party has not replied.

Double the price of luxury care

With the excuse of cleaning leather goods, the reporter asked about the cleaning costs at a Hanhuang store on the North Road of the West Third Ring Road. The boss pointed to the GUCCI satchel hanging in the store and told the reporter, "It's 300 yuan a time like this bag." "What about the ordinary brand bags?" "The ordinary bags are 150 yuan a time. The luxury brand bags are too expensive. We have to be very careful in the cleaning process, and I can't afford to damage them." The boss replied with a smile.

Another leather goods maintenance center said that the luxury brand's bags would cost 300 yuan to clean and 600 yuan to maintain. If it was an ordinary brand's bags, the cleaning and maintenance would depend on the specific situation, but the price would certainly be lower.